Tanna Marino, a married mom with four kids, was having trouble making ends meet despite working as an appliance technician. Then Dina Dwyer-Owens, boss at her firm in Cypress, Texas, changed her wages in a decision that brought tears to her eyes and changed her life. Marino was working for a company called Mr. Appliance, a franchise of the Dwyer Group, an organization that provides repair and maintenance services. In 2011 she was invited to star in a television show pilot, but the show wasn’t what it seemed.
The would-be TV star agreed to appear in a show entitled Don’t Quit Your Day Job. However, it turned out that the program was actually an episode of the CBS program, Undercover Boss. In this series, a top-level manager works anonymously with employees at the bottom of their company. In doing so, they learn all about their employees.
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