Join this session to hear how Uber has grown from a few trips per day in San Francisco to millions of trips per day in virtually every major city in the world. You will learn how Uber has identified the skills and characteristics that define the best agents, how automation and AI play a role in enhancing the agent experience, how focusing on relationships impacts customer loyalty and how technology can help companies scale to meet the needs of their fast-growing and diversifying customer base.
Join this session to hear how Uber has grown from a few trips per day in San Francisco to millions of trips per day in virtually every major city in the world. You will learn how Uber has identified the skills and characteristics that define the best agents, how automation and AI play a role in enhancing the agent experience, how focusing on relationships impacts customer loyalty and how technology can help companies scale to meet the needs of their fast-growing and diversifying customer base.
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