1. We receive. Use empathy and total understanding.
2. We decode. Unveil people’s hidden motives.
3. We parse the information. No expectations filters.
4. We form a reply. Take advantage of the information in nr. 2.
5. We encode it into the narrative which we believe will work best to our advantage. Take advantage of the information in nr. 2.
6. We perform the reply. Take advantage of the information in nr. 2.
These steps happen unconsciously for most people and are indeed a negotiation every single time. Most people have expectations and will negotiate unconsciously with dialogue, tone of voice, body language and facial expressions to have their expectations met by others. Being aware of the decoding and encoding principles could become a real game changer.
0 Comments