The power of data has revolutionized the way businesses deliver seamless customer experience at every touchpoint. Watch Lalit Singh, COO of Udacity and Nick Mehta, CEO of Gainsight, discuss how companies can become customer-centric through data. Key topics covered:
• What it means to be customer-centric
• How to move from customer success to customer growth
• Guiding principles and values from a seasoned CEO
Nick Mehta, CEO, Gainsight
Nick Mehta has been leading Gainsight since February 2013 and the company has raised over $152M of funding to accelerate the growth of the Customer Success industry. Prior to Gainsight, Nick focused on developing opportunities in the enterprise applications and infrastructure markets as an Entrepreneur in Residence at Accel Partners. Nick also previously served as CEO of LiveOffice, where he led the company’s profitable growth to $25 MM in revenue and its successful sale to Symantec in 2012 for $115M. Before joining LiveOffice, Nick was a Vice President at VERITAS Software (acquired by Symantec).
Lalit Singh, COO, Udacity
Prior to joining Udacity, Lalit led digital transformation of highly complex HPE’s $3B software business from on-premise and disjointed systems to seamless and scalable cloud and SaaS based architecture. Other roles at HP/HPE included COO for HPE’s $2B Cloud business, VP Operational Performance driving the largest split (HP into HPE and HPI) in the industry, Finance Controller of $300M operations organization, and Strategy Leader for $20B Enterprise Services business.
Lalit began his career at GE across leadership roles in Customer Service, Engineering and Lean Six Sigma. He holds a B.S. in Electronics Engineering from Lucknow University and MBA in Finance and Marketing from Indian School of Business, India.
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