Anticipating the customer of the future - On Cheong Jewellery

Focus on your strengths, not your history.

That's what 83-year-old jeweller On Cheong did with the Business Excellence Framework.

From digitalising their operations to equipping staff with relevant skills so as to improve customer experience, they transformed their business to gain an edge in today's hyper-competitive retail landscape.

#MarkOfExcellence

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